Ross, C. S., Nilsen, K., & Radford, M. L. (2009). Conducting the reference interview: A how-to-do-it manual for librarians (Segunda edición.). Neal-Schuman Publishers.
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Chicago Style (17th ed.) Citation
Ross, Catherine Sheldrick, Kirsti Nilsen, and Marie L. Radford. Conducting the Reference Interview: A How-to-do-it Manual for Librarians. Segunda edición. New York: Neal-Schuman Publishers, 2009.
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MLA (9th ed.) Citation
Ross, Catherine Sheldrick, et al. Conducting the Reference Interview: A How-to-do-it Manual for Librarians. Segunda edición. Neal-Schuman Publishers, 2009.
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Warning: These citations may not always be 100% accurate.